How do I know my computer connection is secure? To ensure you are on a secure server, look for the padlock or key icon in the lower right hand corner of your Internet browser. The padlock should appear locked and the key should appear connected to indicate a secure server.  The symbol may not be visible on general information screens about the eUtilityBilling service but will be reflected on any screens that will transmit your confidential account information. Another indication of a secure site is the web address bar. It will change from "http://..." to "https://..."  The “s” indicates the hypertext transfer protocol (http) is secure. If my computer is left inactive, how long before I am logged off? After 20 minutes of inactivity, you will be logged off.